Zero Gravity Support

Everything you need to manage your journey with us.

Zero Gravity AI Assistant

Hi there! I'm your AI assistant. Type a question below (e.g., "Where is my order?" or "I want a refund") and I'll help you find the answer instantly!

Text or Call us.

Speak with a specialist today.

+1 (220) 222-8949

Send us an email.

We respond within 24 hours.

support@zgonlineshop.com

Billing & Transparency

Recognize your charge.

Why do I see ZGONLINESHOP on my bill? To ensure secure processing, all transactions are handled by our global hub under the name ZGONLINESHOP. Our official store is Zero Gravity Online Shop. On your bank statement, the charge will appear as:

ZGONLINESHOP

Official Billing Descriptor

Also appears as: Zero Gravity Online Shop

Frequently Asked Questions

Billing & Charges
These are the official billing descriptors for your purchase. They confirm that your order was successfully processed through the Zero Gravity secure international gateway.
Shipping & Delivery
Please check your email as we will send an email with your tracking information. Be sure to check your spam or junk folder as well. If you still cannot find it, please contact us with your order number and the email address used for the order, and we will provide it to you immediately.
Once your order ships, you'll receive an email with your tracking number. You can track your shipment at our global tracking partner: https://parcelsapp.com/
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We apologize for any delays that may occur if the shipment requires Customs clearance, inspection, or transportation delays caused by the carrier service.
It may take up to 24 hours for the tracking system to reflect new updates after your order has shipped. You can check the status anytime at parcelsapp.com.
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
If your order includes multiple items, they may be shipped in separate packages from different warehouses. Each package will have its own tracking number, sent to your email once dispatched.
Order Issues & Changes
You'll find your order number in our confirmation email (e.g., 042SHOP-9424). Check your spam/junk folder if you don't see it, or contact us with your order email and we'll locate it for you immediately.
If your order has not yet shipped, contact us immediately at support@zgonlineshop.com or text +1 (220) 222-8949 to update your address or details (quantity, color, size). Once shipped, changes are no longer possible; we recommend contacting your local courier for redirection.
If your order has not shipped, please contact us immediately. We can cancel it, but please note: a small handling fee may apply. If already shipped, cancellation is not possible; please contact us ASAP so we can find an alternative solution.
Contact us immediately at support@zgonlineshop.com or text +1 (220) 222-8949 with your order number and a photo of the damage. We will investigate and resolve the issue for you right away.
Check your spam folder first. If missing, contact us at support@zgonlineshop.com with the email used at checkout or a screenshot of your payment confirmation. We'll resend it right away.
No worries! If you have any questions or see any issues with your payment after the order was completed, please contact us immediately. We'll check on it for you and make things right.